Do you have a question to ask? Often someone has already asked that same question that's been on your mind so to make it quicker for you we've put together some FAQ
In which areas of the UK do you cover?
Riva Property Services carry out works in London and the Home Counties from a team with over 40 years experience.
What types of works do you carry out?
Riva Property Services specialise in Electrical and Plumbing work. We also have a team of qualified engineers specialising in audio visual, CCTV, satellite TV, access control systems including electric gates.
Do you carry out domestic and commercial work?
Yes we carry out both domestic and commercial work for electrical, plumbing and security systems.
If I have an emergency at night or in the early hours of the morning, Can Riva Property Services help?
Yes we offer 24 hour a day callouts when you need it.
Do you provide quotations?
Riva Property Services provide free quotations, this will involve a visit to your address to assess the works required and we put all our quotes in writing.
Are your engineers trained?
Yes all our engineers are trained and qualified to current regulations. Our engineers regularly attend approved training courses to keep updated with the latest technology and legislation.
What are your charges?
Our charges are very competitive please see our charges page for more details.
How do I book a job?
Our customer service team will be happy to discuss your requirements, please call us on 020 3174 2509 or email us at firstname.lastname@example.org
How quickly can you attend a job?
Our customer service team will be happy to discuss your requirements and depending on the nature of the job, will either schedule a suitable time, or for emergencies arrange for an engineer to attend as priority. We try and give specific time slots in which we aim to arrive and our customer service team will always keep you informed.
Will I have to wait in all day for an engineer to attend?
We try to give specific time slots in which we aim to arrive and our customer service team will always keep you informed.
Who is sent to my premises to carry out the work?
A qualified engineer will arrive on time to undertake the works required. They will be wearing a blue Riva uniform along with an ID badge confirming their identity. They will possess the required skills and experience. We take extra care to screen all applicants prior to employment so you can rest assured that they are proven professionals.
Why choose Riva Property Services?
The business is based on outstanding service in every aspect, including workmanship, protection, honesty and customer comfort and our rates are competitive considering we use only best practices and all our engineers are fully qualified.
Are you insured?
Yes we have £5,000,000 Public Liability Insurance and £10,000,000 Employers Liability Insurance.
How do I make a payment to you?
Once the work has been completed you will receive an invoice with our bank details. Payment can be made by bank transfer, debit card, credit card, cash or cheque.
Can I give feedback on your service?
You can give us feedback by sending your message from our Contact page.